What are you wondering about? We realize there must be something. So, we have put together this page of commonly asked questions that we get via email or by talking to people on the phone. We hope this helps you. Feel free to peruse this list to see if your question or concern is answered here. If you still have questions, feel free to call our friendly customer service agents. They are available all day and and all night, 365 days a year. They not only can answer your questions, but they can walk you through the easy booking process so that you are fitted to the perfect vehicle for your situation. We look forward to hearing from you soon.
How many vehicles can we rent at once?
If you're in need of a vehicle that is larger than what we offer, we'll be able to assist you with booking as many vehicles as needed to fit the bill. Of course, this is baring any availability black outs or previously booked vehicles.
What happens if I need overtime on my limo rental?
If you need limousine rental and you're scheduled for 6 hours and you realize you're stuck in traffic, or a show you were at went longer than expected just let your driver know with as much notice as possible and he or she will be able to accommodate you. If you are just having a great time and want to continue past your 6 hours, we certainly don't want to stand in the way.
How is overtime billed?
Overtime is billed at the previously contracted rate and is billed in 15 minute increments. This ensures that if you go over by 15 or 20 minutes that you will not be billed for an entire hour of service. This helps save you money in the long run.
Is drinking allowed on your vehicles?
Yes, as long as you are of legal drinking age. Part of the charm of renting our vehicles is that the party never stops.
Will I or anyone in my group be able to smoke on your vehicles?
No, smoking is not allowed on any of our vehicles, we try to keep our vehicles looking and smelling in pristine condition. You are, however, allowed unlimited stops so feel free to ask your driver to stop anytime you or anyone in your group needs a smoke break.
Who provides the alcohol that is consumed on your vehicles?
Per Michigan Department of Transportation guidelines, we cannot provide alcohol to the groups that rent our vehicles. However, we invite you to bring your group's favorite drinks and stock the cooler areas which will have ice in them.
Can you give me a ballpark figure as to how much a limo bus will cost me?
Our prices vary depending on many factors. The size of the limo bus you rent and your date and time of service are the main determining factors so you will want to call one of our friendly customer service agents. They will be able to give you a customized quote for your situation. But one thing we want you to know is the quote we give you will be all-inclusive, there are no hidden fees you will have to pay beyond your quote.
How do I reserve a vehicle, do you require a deposit of some kind?
Yes, we require a $200 hold on a credit or debit card. That hold will be released after we determine that there was no damage to the vehicle you used.
How early should I call to book a vehicle?
Our business has been growing by leaps and bounds. It is also based on a first come first serve basis so we recommend as soon as you know your date of service, give us a call to check on availability.
How long can I book a vehicle for?
We have a six hour minimum requirement when it comes to our vehicle rentals. Beyond that, you can rent one for as long as you desire.
Can I order a limo bus for my children's school dance?
Absolutely. We get the contact information of every child in the vehicle and we make no stops unless previously directed by an adult. No exceptions are granted to this rule. Also it should be noted that children are liable to be searched upon entering and exiting the vehicle to ensure that they have no alcohol.
What do you consider to be your service area?
We service the Jackson area and beyond. Check out our coverage area page for a list. But, if you don't see your location, give us a call because we are always looking to expand.
How can I pay for my limo bus rental?
We accept credit or debit card, traveler's check, pre-approved bank check, or cash to the driver on the date of service.
How far can we go in our limo bus?
As far as you want to, your contract calls for unlimited stops, unlimited miles.
I cannot find my question here, is there another place I can go to get answers?
Yes, your best place to go for answers is to call one of our courteous and knowledgeable customer service representatives. They will be able to field any questions you may have and walk you through the easy booking process.
What are your hours of operation?
We are open 24/7, 365 days a year.
Are there any hidden fees that we should know about?
No, the quote you are given by our customer service agents and the price you pay will not only be the same, it includes minimal gratuity and taxes. We do not believe in hidden fees which goes against our company policy and how we feel our customers should be treated.
Will our driver be expecting a tip?
No, the price you paid included a minimal gratuity. If you feel your driver has given you exceptional beyond the call of duty service and you want to tip them at the end of your service time, that would strictly be up to you.
When are you available to take my call, I am interested in possibly booking one of your limo buses?
Our customer service agents are available all day and all night, 365 days a year. We look forward to talking with you about our service.
Do we have to tell you ahead of time where we want to go?
We do ask for an itinerary, but that doesn't mean that you will be limited to only those destinations. If you think of another location you would like to visit en route, just mention it to your driver. We are very flexible.
Is there any time of the year that you do not operate?
No, spring, summer, fall, or winter, we are always operating and ready to serve any event you bring to us.
How do I go about picking the right vehicle for me?
Your best bet is to call our customer service office. The perfect vehicle fit for you depends on your group size and what you are looking to do while on your vehicle. Our agents will be able to walk you through the options.
In the event that I need to cancel, how do I?
We do not allow cancellations at any time or for any reason. When you order a limo bus or limo from us, you reserve it for that night. That stops us from selling the vehicle for that evening. Therefore we cannot allow for cancellations.
Do your limos and limo buses have bathrooms on board?
No, they do not. Most of the time we find that guests do not want to sit near a restroom onboard a vehicle which causes our buses to actually have less seating than allowed by the DOT. We do, however, allow for an unlimited amount of comfort stops to allow you and your guests to use the rest room or to do whatever you would like when you would like.